Help Page Troubleshooting
A .No internet Connection
please check from the list the steps
1.Check Modem is ON? and if LED WAN is On? You should have both LED work.
2.WAN LED Not ON? Please check power supply of antenna if is plug properly. ( take out put back )
Check also Internet cable if is connected properly on plug.
Netis / Tenda : have Led for WAN on, and POWER/SYS on
TpLink : have Small planet logo LED for WAN
Please Call Us for more information and help
Telephone Line SMS ONLY 6:00 am – 24:00 am : 99061116
send SMS with your subscriber number and your problem
SMS ex: ” hi customer 1730 no internet connection “
ex: ” hi i’m Nikolas 1545 slow internet “
ex: ” 1210 need fast speed”
Name of Modem:; Wireless Signal sow your subscriber number ( ex CityCell:1234)